UM BWMC patients should expect several calls from different UM BWMC departments depending on the type of past and future visits utilizing the many services we deliver.
Pre-scheduled patients may receive calls based on the following.
The amount and accuracy of information received from the scheduling physician may or may not prove to be sufficient for patient identification, safety, insurance and payment criteria. In today's rapidly changing environment, health insurance and demographic information may be outdated or incorrect. Speaking directly with the patient versus the physician's office, family member or friend helps to insure the security, confidentiality and accuracy of our patient's financial and health care information.
An additional call may be required after accurate information is obtained and verified with insurance companies. There may be financial obligations that will need to be communicated and discussed with the patient. This provides the opportunity for any concerns or questions to be directed if further assistance is needed by the patient to meet these obligations.
These concerns may include;
- Ability to pay co-pays, deductibles or out of pocket charges prior to services being rendered
- The possible need for financial assistance
- The need for a contractual payment agreement spaced over an extended period of time
- Education surrounding the patient's insurance carrier's and UM BWMC's contractual agreement of where and when particular services may or may not be performed
Emergent Patients may also receive calls due to:
UM BWMC's inability to collect all financial and/or demographic information due to clinical priorities during the emergency room visit. Additionally, there may be financial obligations of which the patient is unaware. UM BWMC may be able to offer assistance at this time based on the patient's financial status.
Pre-scheduled patients may receive calls from clinical staff based on the following.
Important clinical information and instructions may need to be communicated prior to any procedure or testing at UM BWMC. This may include instructions surrounding test results from other facilities that have been completed, medications that may need to be discontinued or changed, testing that may need to be performed due to previous test results. Discussions may also be required regarding previous health history as it relates to the scheduled visit or procedure.
Pre-scheduled or Emergent Patients
Follow up calls may occur after the patient's visit to determine and access health status. Additionally further appointments may need to be scheduled for continued health care concerns or follow up.
At times the private physician's office that is performing the testing, procedure, or surgery may call the patient and be confused as being a UM BWMC department.