Patients & Visitors
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- Getting Here
- Financial Information
- Visiting Hours
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- Frequently Asked Questions
- Joint Commission Public Notice
- Learn to Speak Up
- Patient Rights and Responsibilities
- Spiritual Care
- Send Patient an E-Card
- Electronic Medical Records
- Emmi Patient Education Programs
Frequently Asked Questions
Pre-scheduled patients may receive calls based on the following.
The amount and accuracy of information received from the scheduling physician may or may not prove to be sufficient for patient identification, safety, insurance and payment criteria. In today's rapidly changing environment, health insurance and demographic information may be outdated or incorrect. Speaking directly with the patient versus the physician's office, family member or friend helps to insure the security, confidentiality and accuracy of our patient's financial and health care information.
An additional call may be required after accurate information is obtained and verified with insurance companies. There may be financial obligations that will need to be communicated and discussed with the patient. This provides the opportunity for any concerns or questions to be directed if further assistance is needed by the patient to meet these obligations.
These concerns may include;
- Ability to pay co-pays, deductibles or out of pocket charges prior to services being rendered
- The possible need for financial assistance
- The need for a contractual payment agreement spaced over an extended period of time
- Education surrounding the patient's insurance carrier's and BWMC's contractual agreement of where and when particular services may or may not be performed
Emergent Patients may also receive calls due to:
BWMC's inability to collect all financial and/or demographic information due to clinical priorities during the emergency room visit. Additionally, there may be financial obligations of which the patient is unaware. BWMC may be able to offer assistance at this time based on the patient's financial status.
Pre-scheduled patients may receive calls from clinical staff based on the following.
Important clinical information and instructions may need to be communicated prior to any procedure or testing at BWMC. This may include instructions surrounding test results from other facilities that have been completed, medications that may need to be discontinued or changed, testing that may need to be performed due to previous test results. Discussions may also be required regarding previous health history as it relates to the scheduled visit or procedure.
Pre-scheduled or Emergent Patients
Follow up calls may occur after the patient's visit to determine and access health status. Additionally further appointments may need to be scheduled for continued health care concerns or follow up.
At times the private physician's office that is performing the testing, procedure, or surgery may call the patient and be confused as being a BWMC department.
They're called advance directives because they're signed in advance to let your doctor and other health care providers know your wishes concerning medical treatment. Through advance directives, you can make legally valid decisions about your future medical care. However, you must also discuss your wishes with your physician to make the advance directive effective.
Along with the Patient Bill of Rights, Baltimore Washington Medical Center adheres to the principle that all competent adults have the right to make decisions about their health care, including the right to accept or refuse medical or surgical treatment and treatments that may extend or prolong life, such as life-support machines or feeding tubes.
In compliance with state and federal laws, our nursing staff will ask if you have prepared an advance directive. If you provide your advance directive to the staff, a copy will be made and placed in your medical record on each admission.
You don't need an advance directive to receive care.
Click here to download an advance directive.